Rudraksha Nepal proud on its supply of genuine high quality Rudraksha beads. Our close associations with our local and global clients and experiences have earned us unwavering and unparalleled trust, credibility, reputation and respect over the three decades. We have established a strong foothold in Rudraksha market. We put our utmost commitment, devotion, sincerity and care into forefront whenever it comes down to catering to the needs of our customers.
Prior to the delivery of the ordered products, we seriously scrutinize and evaluate the state of the products like their shape, size, texture, defects and so on. We take every minor detail into account for ensuring that our products are of premium quality so that we maintain customer satisfaction therby no question comes for refund or exchange to avoid unnecessary trouble in our relationship with customer and expenses of courier.
In case the customer is not satisfied with the quality / authenticity of the products purchased by him/her or if the products is damaged during shipping , we will give a refund or exchange according to the clients choices if the following criteria will be met :-
1. Before return or exchange let us know in details with reason why you would like to do this.
2.The purchased product should be returned to us within 1 weeks from the date of receipt of courier by customers, at his/her own expense via courier services like DHL, Fed Ex or UPS. After one week from the date of receipt of the items by cusotmer if they want to return for refund we will not accept.So before ordering keep this point in mind.
3. Any free gifts given along with the purchased product should also have to be returned.
4. In case for the refund " the Shipping Charges " will not be refunded.The refund amount = ( total amount - shipping charge paid ) .
For any further queries, please do not hesitate to contact us .
Note :- Return policy valid only within seven days from the date of receipt of parcel by customer.